5 Ways to Measure Patient Experience and Patient Happiness

From: RevCycleIntelligence

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“[Patients] have problems that need to be solved. This is not like Disney World. This is about safety and outcomes.”

How do you best measure happiness? Perhaps with much more than a smile. Advancing the art of patient experience is a delicate task within the healthcare space that is often difficult to fully understand. Just because a patient fails to complain, for instance, does not necessarily mean all is well.

Study questions, research methods, and overlooked reporting minutiae are supposedly failing to meet the healthcare system’s demands. Collecting both meaningful and actionable data in real time is often a challenge.

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