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OMB Score Card Neglects Citizens, Report States
"The Executive Branch Management Score Card that measures the use of e-government in agencies neglects citizen input, according to a new report.

The Office of Management and Budget scores agencies quarterly on how well they are instituting the President's Management Agenda, but the scoring leaves goals related to citizens untracked, said Jenny Whitmer, senior research analyst at Government Insights, an IDC company, and author of the report, “Citizen-Centered eGovernment Needs Performance Measures for Success.”

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