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Governing Shared Services
Because a shared services environment embraces a different mindset, especially for the federal government, establishing structure to manage the change has proved critical. "One lesson learned from Quicksilver and elsewhere is that one of the hardest things to do is establish the governance structure to facilitate and make these shared service environments effective," said Sindelar.

For each initiative, the OMB's portfolio managers help oversee implementation strategy. But primarily interagency task forces have effectively laid the groundwork and formulated the business case -- whether to proceed, costs and benefits, alternatives, and its relation to the federal enterprise architecture, which is an overriding requirement. Private-sector partners are also queried for ideas and best practices.

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