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OMB POLICY STATEMENTS Not Getting Expected Traffic
The OMB is having trouble with its new online e-government site This site was one of 2 sites that the GAO says has met all of its objectives; however applications at the site are significantly lower than expected. The OMB estimated 15,000 loan applications in the first year, but since it went online in March, there have only been 327 applications received. This site was originally implemented to help small businesses through time saving, information accessibility, and reduction of cost.

We’re getting feedback from our help desk, where people think they have completed and can’t get that button enabled,” said Rebecca Spitzgo, the program manager. “We’re looking at ways to more easily identify which field is missing and needs to be filled out and working with the help desk so they can better trouble-shoot those.”

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