In brief: Do ‘right’ by HME, patients

HME News

WASHINGTON – The VGM Group last week encouraged providers and their patients to submit formal complaints about national competitive bidding with CMS. The Center for Regulatory Effectiveness (CRE) has identified three ways to do this: submit complaints by suppliers or individuals to the CMS competitive acquisition ombudsman; submit complaints by beneficiaries to the CMS Medicare beneficiary ombudsman; or submit complaints by beneficiaries to Medicare quality improvement organizations. Providers and their patients should provide a copy of their complaints to CRE, along with their permission to use them in discussions with CMS. “Do what is right for the industry and patient care and submit complaints,” VGM stated in a bulletin. For more details, visit http://www.vgm.com/Files/manual/GovtRel/CREManualofDMEComplaintProcesses.pdf

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