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A study by the Industry Advisory Council’s eGovernment Shared Interest Group conducted for OMB is calling for improving the techniques for data storage and retrieval. Agency officials commented on the variety of systems used between agencies, and recommended that OMB set up a way to encourage standardized data collection and performance metrics.
“The study defines 11 categories of productivity metrics and describes the pros and cons of each. The most frequently used metric is an obvious one: user satisfaction measured by a survey.”